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Pre-sales |
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If you have any queries about Dietplan6 or if you have any problems installing or running the 30-day evaluation, you can email support@forestfield.co.uk or contact us by telephone, fax or post |
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After sales |
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Dietplan6 has an initial 90 day warranty during which you can obtain unlimited, free support. Just email support@forestfield.co.uk or contact us by telephone, fax or post You will also receive, free of charge, any new version of the software that is released during the warranty period. |
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Reporting problems |
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Any errors that occur while Dietplan6 is running are reported in a pop-up window titled Dietplan6 messages and errors. Before closing this window, select Dietplan user form from the Help menu and enter your contact details. The error(s) will be copied into this form and you can add as much text as you wish, describing how and when the problem occurred. Please email, post or fax the completed form to us by following the instructions provided. The more complete the information you can supply, the quicker we will be able to resolve the problem. |
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If you purchased or upgraded your copy of Dietplan6 after August 2010 you will be running the latest release 6.60. You can check for the most recent updates below and download them if required. Updates are each given a two-character alphanumeric suffix in sequence, such as U660a5 and you only need to download the most recent one as the updates are cumulative. There are not yet any updates for the new release 6.60 so the updates below still refer to the final versions of release 6.50 To discover which release you are currently using, select About Dietplan6 from the Help menu of your installed Dietplan6 and note the release code that is displayed there. If you are running an earlier version of Dietplan6, you can purchase an upgrade to the latest 6.60 release. If you want to stay with your current version, there may be a more recent update for that release that you can download free of charge. Click the appropriate button below to download the latest set of updates for PC Windows or Mac OS X. If your web browser gives you the choice whether to Open or to Save the file, choose Save and select a folder on your local hard disk where you would like it to be stored. Alternatively, right-click on the link and choose Save Target As.. from the pop-up menu. To install the update, first ensure that Dietplan6 is not running. Then, if the file was downloaded to your desktop, simply double-click it. If it was saved elsewhere, use My Computer / Explorer (Windows) or Finder (OS X) to locate the downloaded file and double-click on the file name. If Dietplan6 is installed on your local hard drive, the installer will automatically locate your current Dietplan6 and you can simply confirm it. If it is installed on a network drive (Dietplan6 Pro) or on a USB flash drive (Dietplan6 P3), you will probably need to enter, or browse for the location. If browsing, take care that the destination you confirm is the the folder where Dietplan is actually installed. After confirmation, the installer will update all the required software components. Once it has finished, the downloaded file can be deleted. If you have a version of Dietplan6 P3 on a USB flash drive that will run on both a PC and a Mac - version 6.60b8 or later - you can download either of the updates below, depending on the type of computer you are currently using, and both the Windows and the OS X components will be updated. |
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To find out which version you are currently running, start Dietplan6 |
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If you are using the old Dietplan5 or an earlier version of Dietplan6 you can upgrade to the latest version of Dietplan6. Please contact us for a quotation. |
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